Frequently Asked Questions (FAQs)
Our Policies
RSA Commitment
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At LiquorByDoor, we extend our commitment to Responsible Service of Alcohol (RSA) to our online platform. Ensuring the safety and well-being of our customers is paramount, even in the digital realm. As part of our dedication to responsible online alcohol sales, we are vigilant about identifying scenarios where refusing a sale is necessary.
We adhere to the following guidelines when considering the refusal of online alcohol sales:
Our refusal to complete a sale is a responsible decision aimed at promoting the safe and legal consumption of alcohol. We encourage our customers to understand and respect our commitment to RSA.
We adhere to the following guidelines when considering the refusal of online alcohol sales:
- Age Verification- Before completing any alcohol sale, we meticulously verify that the customer is of legal drinking age in Australia (18 years old). If age cannot be confirmed, the sale will not proceed.
- Suspicious Activity- If we detect any suspicious or fraudulent activity during the ordering process, we reserve the right to cancel the sale to protect both the customer and our business.
- Excessive Quantities- Orders that involve an unusually large quantity of alcohol products may raise concerns about responsible consumption. In such cases, we may reach out to the customer to discuss their purchase and make an informed decision.
- Safety Concerns- If we have reason to believe that alcohol consumption may pose a safety risk to the customer, we will prioritize their well-being and may refuse the sale.
- Incomplete Information- Customers must provide accurate and complete information during the purchase process. If any required information is missing or incorrect, we may choose not to proceed with the sale.
- Compliance with Regulations- We uphold all laws and regulations governing the online sale of alcohol. If any sale would contravene these regulations, it will be declined.
Our refusal to complete a sale is a responsible decision aimed at promoting the safe and legal consumption of alcohol. We encourage our customers to understand and respect our commitment to RSA.
Under 18 Years Policy
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In Australia, the legal drinking age is 18. The policy regarding the sale of alcohol to individuals under 18 years of age is strictly regulated to prevent underage alcohol consumption. The law that governs the sale of alcohol to minors is the "Liquor Control Reform Act 1998." This act prohibits the sale of alcohol to individuals under the age of 18 in Victoria, Australia. Similar laws and regulations exist in other states and territories across the country to ensure the responsible sale and consumption of alcohol. Businesses are required to verify the age of customers and refrain from selling alcohol to those who are underage, in accordance with these legal requirements. Violations of these laws can result in penalties and legal consequences for the business.
For more details visit Fees and Fines
For more details visit Fees and Fines
Account management
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Creating an account is a simple and quick process. To get started, just follow these steps,
That's it! You're now officially part of our community and can start exploring and enjoying the benefits of your account, such as easy shopping, order tracking, and personalized recommendations.
- Go to our website and locate the "Sign Up" or "Create Account" button.
- Click on the button, and you'll be directed to a page where you'll need to provide some basic information. This includes your name, email address, and a password. Make sure your password is secure and unique.
- After submitting your information, you'll receive an email from us. Open the email and click on the verification link provided. This step ensures the security of your account. Once your email is verified, you'll be able to access your new account. Feel free to personalize it by adding additional details, such as your shipping address, preferences, and more.
That's it! You're now officially part of our community and can start exploring and enjoying the benefits of your account, such as easy shopping, order tracking, and personalized recommendations.
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Updating your account information is a breeze. Just follow these simple steps:
And there you have it! Your account information is now up to date and reflects your latest preferences. If you encounter any issues during this process or have questions, our customer support team is ready to assist you.
- Start by logging into your account on our website using your email address and password. Once logged in, look for an option like "Account Settings" or "Profile." Click on it to access your account details.
- You'll now be able to view your current account information, such as your name, email, and shipping address. To update any of these details, simply click on the corresponding field and make the necessary changes. After you've made your updates, don't forget to save your changes. Look for a "Save" or "Update" button at the bottom of the page and click on it.
- Depending on the changes you've made, you might be required to verify your updates through your email. Keep an eye on your inbox for any verification messages and follow the instructions provided.
And there you have it! Your account information is now up to date and reflects your latest preferences. If you encounter any issues during this process or have questions, our customer support team is ready to assist you.
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Yes. Your personal and payment information security is a top priority for us. We implement robust encryption and industry-standard security measures to ensure that your data remains safe and confidential.
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Certainly! If you'd like to stop receiving promotional emails from us, you have the option to do so. To unsubscribe, simply open one of our promotional emails and scroll to the bottom, where you'll find an "Unsubscribe" or "Manage Preferences" link. Clicking on this link will usually lead you to a page where you can adjust your email preferences. From there, you can choose to unsubscribe from all promotional communications or customize the types of emails you receive. After making your selection, confirm your choice, and you'll be all set. Alternatively, you might be able to update your email preferences directly in your account settings if you're logged in. Your preferences are important to us, so feel free to tailor your email communication to your liking.
Ordering Process
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Begin by exploring our website to find the products that catch your interest. Once you've discovered an item you'd like to purchase, simply click the "Add to Cart" button. You can continue this process until you've added all your desired items to the cart.
When you're ready to proceed, click on the cart icon to review your selections. From there, hit the "Checkout" button. You'll be prompted to input your shipping address, contact details, and any necessary specifics. If you are an existing customer or have completed your details by creating an account, then details are already prefilled for your convenience. You may choose to change the details if you like.
Select your preferred payment method and provide the required payment information. Before finalizing the order, take a moment to review all the details you've entered to ensure accuracy.
With your details confirmed, go ahead, and press the "Place Order" button to complete your transaction. Afterward, you'll receive an email confirming your order, which will also include any tracking information if applicable.
With these steps, you're all set to have your chosen items on their way to you.
When you're ready to proceed, click on the cart icon to review your selections. From there, hit the "Checkout" button. You'll be prompted to input your shipping address, contact details, and any necessary specifics. If you are an existing customer or have completed your details by creating an account, then details are already prefilled for your convenience. You may choose to change the details if you like.
Select your preferred payment method and provide the required payment information. Before finalizing the order, take a moment to review all the details you've entered to ensure accuracy.
With your details confirmed, go ahead, and press the "Place Order" button to complete your transaction. Afterward, you'll receive an email confirming your order, which will also include any tracking information if applicable.
With these steps, you're all set to have your chosen items on their way to you.
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We understand that circumstances may change after you have placed the order. If you need to modify or cancel your order after it's placed, please contact our customer support as soon as possible. Depending on the status of your order and the specific items, we'll do our best to assist you. Keep in mind that orders that have already been processed or shipped might be more challenging to modify or cancel, but our team is here to help find a solution.
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To make your shopping experience convenient and secure, LiquorByDoor accepts various payment methods, including Visa, Mastercard, ShopPay, ApplePay, and GooglePay. You can choose the payment method that suits you best during the checkout process.
Shipping and Delivery
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Shipping times can vary depending on factors such as your location, the shipping method chosen, and the availability of the product. During the checkout process, you will be provided with estimated delivery times based on the shipping method you select. These estimates should give you a good idea of how long shipping will take for your order. If you have any specific questions about shipping times for a particular product, feel free to reach out to our customer support team for more precise information.
Please note that sellers on our platform may have specific shipping conditions. You can check them on the product detail page.
Please note that sellers on our platform may have specific shipping conditions. You can check them on the product detail page.
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Currently, we provide express shipping options, but please note that international shipping is not available now.
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Tracking your order is simple. After your order is processed and shipped, we will send you an email containing a tracking number and a link to the courier's website. You can use this tracking number to monitor the status and location of your order as it makes its way to you. If you have an account with us, you can also log in to your account to track your order's progress directly. The simplest way to track your order is to use the Shop application. You can do this by the following -
In addition, we will also send you the following order updates after you have placed an order -
Aside from this, the delivery service used by the seller will also update you regarding the tracking of order and the expected delivery times.
- Downloading the application from your device’s app store
- Scan the QR code presented when you have successfully placed an order.
In addition, we will also send you the following order updates after you have placed an order -
- Order confirmation email.
- Order fulfillment email - when your order is processed and is prepared for shipping.
- Shipping updates emails - In case your delivery date changes or when tracking number is available.
- Order delivered email.
Aside from this, the delivery service used by the seller will also update you regarding the tracking of order and the expected delivery times.
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Shipping fees may vary depending on the shipping method, destination, and the size or weight of your order. To get accurate information about shipping fees for your specific order, please proceed to the checkout page. There, you will be able to see the available shipping options along with their corresponding fees before finalizing your purchase.
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Add the link for returns and refunds policy here
Product Information
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To get more details about a specific product, you can click on the product's name or image. This will lead you to a product page where you'll find comprehensive information including descriptions, features, specifications, seller’s shipping policy and customer reviews.
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We offer a range of sizes for our products. Please check the product page for specific size availability.
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While we make every effort to display accurate product colours on our website, please note that variations in screen settings and lighting conditions can affect how colours appear.
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Yes, we offer warranties for liquor bottles. These warranties may vary depending on the specific product and brand. Please refer to the product details or contact our customer support for more information about the warranties offered for liquor bottles. For liquor bottles, our warranty covers any defects in packaging or seal integrity at the time of purchase. If you receive a bottle with a broken seal or damaged packaging, please contact our customer support within 7- 8 business days from the date of delivery for a replacement or refund based on product availability. However, please note that our warranty does not extend to the taste or quality of the contents inside the bottle.
Technical Issues
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Ah, it seems you have hit a bump in the road with some technical challenges.
- It seems there's a likelihood that you're using a web browser that we don't support—a program for viewing web pages. We're compatible with the latest versions of Apple Safari, Google Chrome, Microsoft Internet Explorer, and Firefox. Upgrading to a more recent version of these browsers might just solve the issue you're facing.
- If you find yourself unable to perform any actions on our website, it could be due to ongoing technical problems we're encountering. No worries, though—if that's the case, we're fully aware and actively working to iron out the kinks. Give it about an hour and then try again.
- If a webpage refuses to load, you could experiment with a different browser or device. Alternatively, clearing your browser's cookies and cache might do the trick. If neither of these strategies yields results, there might be an underlying problem with the website itself. Our suggestion would be to give it some time and then attempt again.
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If you're having trouble logging into your account, don't worry. To reset your password, follow these steps: First, go to our website's login page and look for the 'Forgot Password' or 'Reset Password' option—click on it. Then, enter the email address linked to your account and check your inbox for a password reset link (also check spam/junk folders). Click the link to create a new password, ensuring it's strong and secure. Once done, return to the login page, use your new credentials, and you should be all set.
Need more help or have questions? Reach out to our Customer Service Team—they're here to assist you.
Need more help or have questions? Reach out to our Customer Service Team—they're here to assist you.
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There could be a few reasons why your cart is empty after adding items. It's possible that there was a technical glitch that prevented the items from being properly added to your cart. It's also worth checking if you're logged into your account, as sometimes carts are tied to specific accounts. Additionally, if you were shopping on different devices or browsers, your cart might not sync across them. Clearing your browser's cookies or cache could potentially help with this issue. If the problem persists, we recommend taking the following steps,
If none of these steps resolve the problem, please reach out to our Customer Service Team for further assistance. They'll be able to help you troubleshoot and get your cart back on track.
- Log out of your account, clear your browser's cookies, and cache, and then log back in to see if the items reappear.
- If you were using multiple devices or browsers, try accessing your cart from the same device/browser you initially used.
- Check if there's any information or error message displayed on the cart page that might explain the issue.
If none of these steps resolve the problem, please reach out to our Customer Service Team for further assistance. They'll be able to help you troubleshoot and get your cart back on track.
Contact and Support Information
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you can directly email our dedicated support team at support@liquorbydoor.com.au for personalized assistance. If you prefer real-time interactions, connect with our customer support hotline at +61 424 722 714. Additionally, we're available on social media platforms like Instagram and Facebook, providing yet another way to reach out for help. Rest assured, whatever your concern, our customer support team is committed to providing the assistance you need.
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While response times can vary based on the complexity of the inquiry and the current volume of requests, we strive to get back to you as quickly as possible. Typically, you can expect to receive a response within 24 to 48 hours after submitting your inquiry. Please keep in mind that during busy periods, it might take a little longer, but rest assured that we are dedicated to addressing your concerns in a timely manner.