Refund policy

Returns and Refund Policy

Thank you for shopping with LiquorByDoor. We're dedicated to providing you with a seamless shopping experience, and we understand that occasionally, situations may arise where returns and refunds are necessary. This policy outlines the procedures and guidelines for returns and refunds on our platform.

Returns and refunds are subject to relevant laws and regulations governing alcohol sales and returns in The Australian Consumer Law (ACL).

When you make a purchase from our portal, you're making an agreement with the seller and LiquorByDoor isn't involved in this contract. This means that we can't examine the contract or its terms, and we can't take a side if there's a disagreement. Since LiquorByDoor isn't directly involved in these buyer-seller contracts, we don't assess contracts, mediate, or favor any side in contract disputes.

Most sellers usually don't allow returns for changes of mind. Review the product listing for complete information about their return policy. If your item has an issue, you can return it, no matter what the seller’s return policy states.

 What's your Return Policy?

Returns and refunds are subject to relevant laws and regulations governing alcohol sales and returns in The Australian Consumer Law (ACL). You may be eligible for a return and refund under the following circumstances.

•  The received product is damaged, defective, or spoiled.
•  You receive incorrect items in your order.
•  Other valid reasons for return as determined by our customer support team.

What happens if my item arrives damaged or defective? 

Please reach out to our customer support team via email or contact no given-on website within 3-7 business days from the date of delivery and we will process the return and refund the amount based on the conditions mentioned in our returns and refunds policy.

What about Customer change of mind ? 

Most sellers typically do not allow returns based on a change of decision regarding a product. To get comprehensive details about their return policy, kindly consult the product listing. In cases where your product is faulty, you maintain the right to return it, even if the seller's return policy states otherwise.

How do I initiate a Return or Exchange?

You must initiate a return within 7-8 business days from the date of delivery. getting in touch with our customer support team via email at support@liquorbydoor@com.au or by calling +61 424 722 714 . When you reach out, make sure to provide your order number, details about the product you wish to return, and a brief explanation of the reason for the return.

Once our team receives this information, they will guide you through the necessary steps for your return. You can expect clear instructions on packaging the item, arranging for its return, and any other relevant details.

What process do I need to follow to Return an item?

To initiate a return, please follow these steps.

• Contact our customer support team at support@liquorbydoor@com.au or phone number.
• Provide your order number, details of the product you wish to return, and the reason for the return.
• Our team will guide you through the return process and provide further instructions.

Condition of the Product: Returned products must be:

•  Unopened, in their original packaging, and with all seals intact.
•  Accompanied by the original receipt or proof of purchase.

Non-Returnable Items

 For legal and safety reasons, open bottles of alcohol are not eligible for return and refund.

Is there a Return Shipping fee?

In scenarios where the return is not made due to damaged or faulty items, rather than a change of mind then applicable shipping fees may be deducted from the refund amount. Depending on the circumstances of the return, you may be responsible for covering return shipping costs. You must ensure safe and protective packaging to avoid any damage to the products to be returned.  If the product received is damaged, defective, spoiled, or you receive incorrect items in your order, then you are eligible for refund and replacement and the shipping charges will be applicable. In case the return is made due to a change of mind and the respective seller’s return policy for the product allows this type of return then shipping cost for the product has to be borne by the customer. 

What is the Refund Process ?

 Refunds will be made using the original payment method within 2-3 business days of receiving and inspecting the returned product by the seller. Please note that any applicable shipping fees may be deducted from the refund amount.

Seller Responsibilities

Sellers on our platform are committed to assisting with your returns. They will,

• Coordinate with you and our customer support team to facilitate the return process.
• Provide any necessary information or documentation required for the return. Sellers have the option to request evidence demonstrating that the goods were indeed damaged or faulty.
• Sellers are not responsible for the following situations:
• A delivery is considered late if an attempted delivery has been made within the specified timeframe or before it.
• If a parcel has been signed for and the delivery is complete, regardless of whether you personally received it or not.
• While sellers make efforts to ensure timely deliveries to your address, it's important to note that delivery times are not guaranteed and are not considered a part of your agreement with us or the sellers.
• If you're seeking a refund due to a delay by the courier or other delivery partners and the item is still in transit, please wait until you receive the item and then proceed to return it to the seller.

Customer Responsibilities

 Customers are responsible for,

• Providing accurate information when initiating a return.
• Ensuring the product is returned in the specified condition and within the designated time frame.

Dispute Resolution

When you make a purchase of items, you enter into an agreement with the seller - LiquorByDoor is not involved in this contract. This means that we are unable to assess or examine a contract or its conditions, and we are unable to take a stance in case of a disagreement.

As LiquorByDoor is not directly involved in these contractual agreements between buyers and sellers, we do not analyze contracts, mediate, or choose sides in any contract-related conflicts. LiquorByDoor also does not actively search for items that might give rise to such issues or enforce terms from external parties that limit the resale of an item.

In the event of any disputes during the return and refund process, our customer support team will work diligently to find a fair resolution for all parties involved. For more details, please visit our Terms & Conditions(provide link).

For any questions or assistance regarding returns and refunds, please contact our customer support team at support@liquorbydoor@com.au or +61 424 722 714. We reserve the right to modify or update this Returns and Refunds Policy. Any changes will be communicated to customers through our website or direct communication channels.